RECOsupport

Measure the customer experience provided by your partners and customer services

Is the service <span class='font-weight-bold text-white'>easy to reach</span>, waiting time, welcome quality, discovery of needs, <span class='font-weight-bold text-white'>customer guidance</span>, advice given, compliance of the <span class='font-weight-bold text-white'>feedback provided</span>...
Is the service easy to reach, waiting time, welcome quality, discovery of needs, customer guidance, advice given, compliance of the feedback provided...
<span class='font-weight-bold text-white'>Response rate</span> and <span class='font-weight-bold text-white'>response time</span>, customized feedback, politeness, spelling, compliance of the <span class='font-weight-bold text-white'>feedback provided</span>, follow-up...
Response rate and response time, customized feedback, politeness, spelling, compliance of the feedback provided, follow-up...
<span class='font-weight-bold text-white'>Availability</span> of service, <span class='font-weight-bold text-white'>Response time</span>, customized feedback, welcome <span class='font-weight-bold text-white'>quality</span>, advice given, compliance of the <span class='font-weight-bold text-white'>feedback provided</span>...
Availability of service, Response time, customized feedback, welcome quality, advice given, compliance of the feedback provided...
<span class='font-weight-bold text-white'>Welcoming</span> and <span class='font-weight-bold text-white'>taking care</span> of customers, diagnosis, <span class='font-weight-bold text-white'>cost estimate</span> or <span class='font-weight-bold text-white'>valid warranty</span>, compliance vs repair time and commitments, <span class='font-weight-bold text-white'>repair quality</span>, no negative feedback, <span class='font-weight-bold text-white'>follow-up</span>...
Welcoming and taking care of customers, diagnosis, cost estimate or valid warranty, compliance vs repair time and commitments, repair quality, no negative feedback, follow-up...
Relevant and factual KPIs to take immediate action towards partners
RESPONSE RATE
Compliance rate
RESOLUTION RATE
RECOproduct
RECOdisplay
RECOonline
RECOsupport
Copyright 2020 RECO International. All rights reserved