Mystery shopper
Our mystery shoppers play the role of true customers or prospects in points of sale, by e-mail or on the phone. They test the recommendation given by salespeople or brand promoters. They capture their sales pitch by thoroughly following a specific scenario (request for advice about a need, product or service).
RECOpanel
We specialize in the creation of representative panels of stores that will match Distribution. We may visit the stores of your choice or you may let us generate the ideal sample by category, retailer, area…
Also, our consumer panels ensure successful researches with a specific target.
Also, our consumer panels ensure successful researches with a specific target.
Audit and store check
Our auditors or store checkers visit points of sale to make sure that your brand is properly represented, your products highlighted and that all is compliant with your instructions. Visits can be conducted anonymously or not, unannounced or by appointment, and photos are always taken as evidence.
Data scraping
Our scraping technology allows to capture any information made available on the internet and e-commerce websites: listed SKUs, ranking, product summary and specs, price and promotion, description media, stock, in-store availability, photos, videos, customer reviews…
Customer interviews
We interview your customers by e-mail, phone, on social media or face to face. They can be your end-customers or retailers and partners. We measure their satisfaction towards your brand, products and services, as well as their expectations, suggestions and recommendations
Semantic analysis
The semantic analysis of online reviews or customer verbatim allows to identify the points raised and their recurrence, the perceived strengths or weaknesses of a product or service, the recommendation or rejection of what you offer. Product ratings are important but comments have a crucial impact on sales.