Who we are

Contact

FOR YOUR BRAND, RECO ALWAYS HAS THE SOLUTION

Online

Search, Price & Review

Instore

Display & Advisor

Support

Contact & Repair

Feedback

User & Retailer

Search

Easiness to find your products
Default ranking, emphasis

Product presentation and info
Technical specifications

Price

Prices, promotions, cashback

Online stock
In-store availability

Review

Number of reviews
Score and distribution by star

Comments about products

Data scraping, web audit, semantic analysis

Display

Brands and products on display, highlighted
POS items and branded areas, planogram

Info and product sheets
Prices and promotions

Advisor

Brand & Products RECOmmended Brand & Products criticized

Arguments and USPs mentioned
Knowledgeability about products

Store checks, audits, mystery visits

Contact

Easiness to reach service and waiting time
Customer welcome and care

Attentiveness, need discovery and advice
Process of request and skill level

Repair

Assistance and diagnosis, quotation made
Explanations, no negative messages conveyed

Timing of process and response
Quality of assistance and repair

Call, e-mail, mystery chat, mystery shopping

User

Customer satisfaction, on the spot or later

Detailed feedback about their experience
Brand and product RECOmmendation

Retailer

Satisfaction of resellers, state of relationship
Commitment and challenges faced

Expectations and need for support
Suggestions for improvement, positioning

Online interviews, SMS, phone, face to face

Online